Q: What is your guarantee?

A: On your first order with Mineral Hygienics, The starter kits are backed with a 45-day money-back guarantee. If you don't like them, you can send them back. All other products come with free exchanges. We offer such a guarantee because we firmly believe that we have the best cosmetics available. Salons and Makeup Artists around the world prefer our mineral cosmetics over every other manufacturer. We are so confident in our minerals that we are willing to let you try them risk free. If you're not completely satisfied with the results, simply return them for a complete refund of the purchase price (less shipping and handling).

Q: Can I exchange my products for different colors or items?

A: Absolutely! This is the preferred choice by most customers. We understand that sometimes it is difficult to find the perfect shade with out actually trying a product. You can exchange any product if it is not what you were looking for. We'll even pay the shipping to get it back to you!

Q: What products are backed with the Money Back Guarantee?

A: The Mini and Full Starter Kits are backed with the 45 day guarantee.

Q: What products can be exchanged for free?

A: All of our products can be exchanged or swapped out for a different product within the 45 day exchange window.

Q: What if I have used the products, can I still return them?

A: Absolutly! We want you to use them. Feel free to compare them against the competition. We know our minerals are better! Try them, use them...
Q: How do I make an exchange?
To make an exchange: You do not need an RMA#, but products being exchanged must have been purchased in the last 45 days. Items purchased longer than 45 days can not be exchanged. Send the items that you want to exchange back to us. Include your full name, address, phone, and email address along with a quick note mentioning what you want in exchange for your old items.

If you are exchanging a starter kit, only send the items that you want exchanged. Do not send brushes unless exchange is needed.

We ship all exchanges within 24 hours of receipt. We suggest that you get a tracking number in case your package is lost by your shipping carrier. We are not responsible for lost packages.
All exchanges should be shipped to:
Mineral Hygienics - Exchanges
511 Baily Ave
P.O. Box 324
New Hampton, IA 50659

Q: How do I make a return?
To make a return: Send an EMAIL requesting an RMA # and fill out this FORM.
We suggest that you get a tracking number to ensure proof of delivery. We can't give a refund for your items if your package is lost by your shipping carrier. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
All returns should be shipped to:
Mineral Hygienics - Returns
511 Baily Ave
P.O. Box 324
New Hampton, IA 50659

If for any reason you have concerns or additional questions about our guarantee please EMAIL us. It is our intentions to keep the guarantee as simple as possible. If you don't like our products, return them for a complete refund of the purchase price (less shipping and handling).