Purchasing and Returns

Q: How do I place an order?

A: When you're done shopping, click "View Cart" to review the items in your shopping cart, then click "Checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

Q: Can I change my order during checkout?

A: Yes. The "Review Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Place Order."

Q: How can I be sure my order has been received?

A: Once you click "Place Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within 24 hours. We will send you another e-mail to notify you when your order has been successfully processed.

Q: Is there a way to speed up the checkout process?

Yes. If you are already a Home Delivery Program Member, open an online account with us and you can store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

Q: Are there other ways to place my order?

A: Yes. If you prefer not to order online, you can call us anytime at (866) 628-1038. If you would like to make any changes to your order before it is shipped or for future orders, please call Customer Service.

Q: What forms of payment does Mineral Hygienics accept?
  • Visa
  • Master Card
  • Discover
  • American Express

Q: When will my credit card account be charged?

A: Your credit card is charged when you checkout.

Q: Do I need to pay Sales Tax?

A: We are required to collect sales tax in Iowa. All other states are tax free.

Q: How do I know if my order has been shipped?

A: You will receive two e-mails after you have placed your order. The first email confirms that your order has been received; this e-mail usually arrives within a couple minutes. The second email confirms that your order has been successfully processed is out for shipment.

Returns and Exchanges

Q: Can I return my Mineral Hygienics products if I am not satisfied?

A: On your first order with Mineral Hygienics, The starter kits are backed with a 45-day money-back guarantee. We firmly believe that we have the best cosmetics available. Salons and Makeup Artists around the world prefer our mineral cosmetics over every other manufacturer. We are so confident in our minerals that we are willing to let you try them risk free. If you're not completely satisfied with the results, simply return them for a complete refund of the purchase price (less shipping and handling).

Q: Can I exchange my products for different colors or items?

A: Absolutely! This is the preferred choice by most customers. We understand that sometimes it is difficult to find the perfect shade with out actually trying a product. You can exchange any product within 45 days of purchase if it is not what you were looking for. We'll even pay the shipping to get it back to you! International orders will incur a $3.45 shipping fee.

Q: How do I make an exchange?

To make an exchange: You do not need an RMA#, but the item needs to have been purchase within the 45 days. Send the items that you want to exchange back to us. Include your full name, address, phone, and email address along with a quick note mentioning what you want in exchange for your old items.

If you are exchanging a starter kit, only send the items that you want exchanged. Exchanges are only allowed for the same product category. Example: different color. Do not send brushes as these are not exchangeable.

We ship all exchanges within 24 hours of receipt. We suggest that you get a tracking number in case your package is lost by your shipping carrier.

All exchanges should be shipped to:

Mineral Hygienics - Exchanges
511 Baily Ave
New Hampton, IA 50659

Q: How do I make a return?

To make a return: Send an EMAIL requesting an RMA # and fill out this FORM.
We suggest that you get a tracking number to ensure proof of delivery. We can't give a refund for your items if your package is lost by your shipping carrier. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns should be shipped to:

Mineral Hygienics - Returns
511 Baily Ave
New Hampton, IA 50659


Q: How much is shipping?

A: U.S. Orders:
First Class Mail - $5.25
Priority Mail - $6.45
Free Shipping on orders over $75.00
UPS - price determined at checkout

A: International Orders:
First Class Mail International - $6.95 - $10.75
Priority Mail International - $15.00
UPS - price determined at checkout

Q: How long will it take for my package to arrive and how can I track it?

Shipped with USPS within the USA: If you choose to ship your package with USPS, tracking is not available. When the package ships, we will supply you with a delivery confirmation number. It has limited information and will not show day to day tracking.
First class packages usually arrive within 7-8 days. Priority packages usually arrive in 2-3 days, but have taken as long as 7-8 days.

Shipped with UPS or FedEx: If you shipped your package with UPS or FedEx, you can use the number provided to track your package. When tracking, you should be able to see each day the location of your package.
Transit time depends on the level of service you chose at checkout.

International Orders Shipped by USPS:
If you chose to ship your package with USPS, delivery times can vary depending on your country. Most Priority Mail packages arrive in 7-21 business days and First Class packages can arrive quick as 9 days but can take up to 45 business days to arrive. The arrival time is completely dependent on your counties Postal Service. International orders leave the U.S. within 2 business days. When your order arrives in your country, your package will be delivered by your local post administration or they will leave a notification indicating that your package is available to pick up at your local station. Unfortunately, not all customers receive the notification. If you believe the arrival time is longer than what is normal for your country, we strongly suggest that you check with your local postal administration and see if they have the package. It could have arrived and is at the Post Office/Administration waiting to be picked up. If you check in early and it has not arrived, do not worry, it is on its way and will arrive soon!
If you chose to have your package shipped with UPS or FedEx, you can disregard this message as they offer tracking and accurate delivery times.

Q: What countries do you ship to and what is price?

A: We ship to most countries in the world. During the Check out it will automatically calculate the rate for your location. If you experience any issues shipping to your country let us know so we can fix the problem.

Abu Dhabi (United Arab Emirates) 844 Admiralty Islands (Papua New Guinea) 682 Afghanistan 215 Aitutaki (Cook Islands) (New Zealand) 656 Ajman (United Arab Emirates) 844 Aland Island (Finland) 420 Albania 218 Alderney, Channel Islands (Great Britain) 453 Algeria 221 Alhucemas (Spain) 773 Alofi Island (New Caledonia) 653 American Samoa (U.S. Possession) See DMM 608 Andaman Islands (India) 497 Andorra 225 Angola 228 Anguilla 231 Anjouan (Comoros) 353 Annobon Island (Equatorial Guinea) 400 Antigua and Barbuda 234 Argentina 237 Armenia 241 Aruba 244 Ascension 247 Astypalaia (Greece) 457 Atafu (Western Samoa) 870 Atiu (Cook Islands) (New Zealand) 656 Australia 249 Austria 252 Avarua (New Zealand) 656 Azerbaijan 256 Azores (Portugal) 701 Bahamas 259 Bahrain 262 Balearic Islands (Spain) 773 Baluchistan (Pakistan) 674 Bangladesh 265 Banks Island (Vanuatu) 853 Barbados 268 Barbuda (Antigua and Barbuda) 234 Barthelemy (Guadeloupe) 466 Belarus 271 Belgium 274 Belize 278 Benin 281 Bermuda 284 Bhutan 287 Bismark Archipelago (Papua New Guinea) 682 Bolivia 290 Bonaire (Netherlands Antilles) 650 Borabora (French Polynesia) 431 Borneo (Kalimantan) (Indonesia) 501 Borneo (North) (Malaysia) 593 Bosnia and Herzegovina 293 Botswana 296 Bougainville (Papua New Guinea) 682 Bourbon (Reunion) 707 Brazil 299 British Guiana (Guyana) 478 British Honduras (Belize) 278 British Virgin Islands 303 Brunei Darussalam 306 Buka (Papua New Guinea) 682 Bulgaria 309 Burkina Faso 312 Burma (Myanmar) 315 Burundi 318 Caicos Islands (Turks and Caicos Islands) 832 Cambodia 321 Cameroon 324 Canada Canary Islands (Spain) 773 Canton Island (Kiribati) 539 Cape Verde 331 Cayman Islands 334 Central African Rep. 337 Ceuta (Spain) 773 Ceylon (Sri Lanka) 776 Chad 340 Chaferinas Islands (Spain) 773 Chalki (Greece) 457 Channel Islands (Jersey, Guernsey, Alderney and Sark) (Great Britain) 453 Chile 343 China 346 Christiansted, U.S. Virgin Islands See DMM 608 Christmas Island (Australia) 249 Christmas Island (Kiribati) 539 Chuuk (Truk) (Micronesia) See DMM 608 Cocos Island (Australia) 249 Colombia 349 Comoros 353 Congo, Democratic Republic of the 355 Congo, Republic of the 358 Cook Islands (New Zealand) 656 n Corsica (France) 424 Corisco Island (Equatorial Guinea) 400 Costa Rica 361 CĂ´te d'Ivoire (Ivory Coast) 364 Crete (Greece) 457 Croatia 367 Cuba 370 Cumino Island (Malta) 602 Curacao (Netherlands Antilles) 650 Cyjrenaica (Libya) 568 Cyprus 372 Czech Republic 375 Dahomey (Benin) 281 Damao (India) 497 Danger Islands (New Zealand) 656 Denmark 378 Desirade Island (Guadeloupe) 466 Diu (India) 497 Djibouti 382 Dodecanese Islands (Greece) 457 Doha (Qatar) 704 Dominica 385 Dominican Republic 388 Dubai (United Arab Emirates) 844 East Timor (Indonesia) 501 Ebeye (Marshall Islands) See DMM 608 Ecuador 391 Egypt 394 Eire (Ireland) 510 El Salvador 397 Ellice Islands (Tuvalu) 835 Elobey Islands (Equatorial Guinea) 400 Enderbury Island (Kiribati) 539 England (Great Britain and Northern Ireland) 453 Equatorial Guinea 400 Eritrea 403 Estonia 406 Ethiopia 409 Fakaofo (Western Samoa) 870 Falkland Islands 412 Fanning Island (Kiribati) 539 Faroe Islands 414 Fernando Po (Equatorial Guinea) 400 Fezzan (Libya) 568 Fiji 417 Finland 420 Formosa (Taiwan) 798 France 424 Frederiksted, U.S. Virgin Islands See DMM 608 French Guiana 428 French Oceania (French Polynesia) 431 French Polynesia 431 French Somaliland (Djibouti) 382 French Territory of the Afars and Issas (Djibouti) 382 French West Indies (Guadeloupe or Martinique) 466 Friendly Islands (Tonga) 813 Fujairah (United Arab Emirates) 844 Futuna (Wallis and Futuna Islands) 867 Gabon 434 Gambia 437 Gambier (French Polynesia) 431 Georgia, Republic of 440 Germany 443 Ghana 447 Gibraltar 450 Gilbert Islands (Kiribati) 539 Goa ( India) 497 Gozo Island (Malta) 602 Grand Comoro (Comoros) 353 Great Britain and Northern Ireland 453 Greece 457 Greenland 460 Grenada 463 Grenadines (St. Vincent and the Grenadines) 730 Guadeloupe 466 Guam (U.S. Possession) See DMM 608 Guatemala 469 Guernsey, Channel Islands (Great Britain) 453 Guinea 472 Guinea—Bissau 475 Guyana 478 Hainan Island (China) 346 Haiti 481 Hashemite Kingdom (Jordan) 528 Hervey (Cook Islands) (New Zealand) 656 Hivaoa (French Polynesia) 431 Holland (Netherlands) 647 Honduras 485 Hong Kong 488 Huahine (French Polynesia) 431 Huan Island (New Caledonia) 653 Hungary 491 Iceland 494 India 497 Indonesia 501 Iran 505 Iraq 507 Ireland (Eire) 510 Irian Barat (Indonesia) 501 Isle of Man (Great Britain) 453 Isle of Pines (New Caledonia) 653 Isle of Pines, West Indies (Cuba) 370 Israel 514 Italy 518 Jamaica 522 Japan 525 Jersey (Channel Islands) (Great Britain) 453 Johore (Malaysia) 593 Jordan 528 Kalymnos (Greece) 457 Kampuchea (Cambodia) 321 Karpathos (Greece) 457 Kassos (Greece) 457 Kastellorizon (Greece) 457 Kazakhstan 531 Kedah (Malaysia) 593 Keeling Islands (Australia) 249 Kelantan (Malaysia) 593 Kenya 535 Kingshill, U.S. Virgin Islands See DMM 608 Kiribati 539 Korea, Democratic People's Republic of (North Korea) 541 Korea, Republic of (South Korea) 543 Koror (Palau) See DMM 608 Kos (Greece) 457 Kosrae (Micronesia) See DMM 608 Kowloon (Hong Kong) 488 Kuwait 546 Kwajalein (Marshall Islands) See DMM 608 Kyrgyzstan 549 Labrador (Canada) 327 Labuan (Malaysia) 593 Laos 552 Latvia 556 Lebanon 559 Leipsos (Greece) 457 Leros (Greece) 457 Les Saints Island (Guadeloupe) 466 Lesotho 562 Liberia 565 Libya 568 Liechtenstein 570 Lithuania 574 Lord Howe Island (Australia) 249 Loyalty Islands (New Caledonia) 653 Luxembourg 577 Macao 581 Macau (Macao) 581 Macedonia, Republic of 584 Madagascar 587 Madeira Islands (Portugal) 701 Majuro (Marshall Islands) See DMM 608 Malacca (Malaysia) 593 Malagasy Republic (Madagascar) 587 Malawi 590 Malaya (Malaysia) 593 Malaysia 593 Maldives 596 Mali 599 Malta 602 Manahiki (New Zealand) 656 Manchuria (China) 346 Mangaia (Cook Islands) (New Zealand) 656 Manua Islands, American Samoa (U.S. Possession) See DMM 608 Manuai (Cook Islands) (New Zealand) 656 Marie Galante (Guadeloupe) 466 Marquesas Islands (French Polynesia) 431 Marshall Islands, Republic of the See DMM 608 nMartinique 606 Mauke (Cook Islands) (New Zealand) 656 Mauritania 609 Mauritius 612 Mayotte (France) 424 Melilla (Spain) 773 Micronesia, Federated States of See DMM 608 Miquelon (St. Pierre and Miquelon) 728 Mitiaro (Cook Islands) (New Zealand) 656 Moheli (Comoros) 353 Moldova 619 Monaco (France) 424 Mongolia 622 Montenegro, Republic of 626 Montserrat 629 Moorea (French Polynesia) 431 Morocco 632 Mozambique 635 Muscat (Oman) 671 Myanmar (Burma) 315 Namibia 638 Nansil Islands (Ryukyu Islands) (Japan) 525 Nauru 641 Negri Sembilan (Malaysia) 593 Nepal 644 Netherlands 647 Netherlands Antilles 650 Netherlands West Indies (Netherlands Antilles) 650 Nevis (St. Christopher and Nevis) 720 New Britain (Papua New Guinea) 682 New Caledonia 653 New Hanover (Papua New Guinea) 682 New Hebrides (Vanuatu) 853 New Ireland (Papua New Guinea) 682 New South Wales (Australia) 249 New Zealand 656 Newfoundland (Canada) 327 Nicaragua 659 Niger 662 Nigeria 665 Nissiros (Greece) 457 Niue (New Zealand) 656 Norfolk Island (Australia) 249 North Borneo (Malaysia) 593 North Korea (Korea, Democratic People's Republic of) 541 Northern Ireland (Great Britain and Northern Ireland) 453 Northern Mariana Islands, Commonwealth of See DMM 608 Norway 668 Nukahiva (French Polynesia) 431 Nukunonu (Western Samoa) 870 Nyasaland (Malawi) 590 Ocean Island (Kiribati) 539 Okinawa (Ryukyu Islands) (Japan) 525 Oman 671 Pago Pago, American Samoa (U.S. Possession) See DMM 608 Pahang (Malaysia) 593 Pakistan 674 Palau See DMM 608 Palmerston (Avarua) (New Zealand) 656 Panama 678 Papua New Guinea 682 Paraguay 685 Parry (Cook Islands) (New Zealand) 656 Patmos (Greece) 457 Pemba (Tanzania) 804 Penang (Malaysia) 593 Penghu Islands (Taiwan) 798 Penon de Velez de la Gomera (Spain) 773 Penrhyn (Tongareva) (New Zealand) 656 Perak (Malaysia) 593 Perlis (Malaysia) 593 Persia (Iran) 505 Peru 688 Pescadores Islands (Taiwan) 798 Petite Terre (Guadeloupe) 466 Philippines 692 Pitcairn Island 696 Poland 698 Pohnpei (Micronesia) See DMM 608 Portugal 701 Province Wellesley (Malaysia) 593 Puerto Rico See DMM 608 Pukapuka (New Zealand) 656 Qatar 704 Queensland (Australia) 249 Quemoy (Taiwan) 798 Raiatea (French Polynesia) 431 Rakaanga (New Zealand) 656 Rapa (French Polynesia) 431 Rarotonga (Cook Islands) (New Zealand) 656 Ras al Kaimah (United Arab Emirates) 844 Redonda (Antigua and Barbuda) 234 Reunion 707 Rhodesia (Zimbabwe) 880 r Rio Muni (Equatorial Guinea) 400 Rodos (Greece) 457 Rodrigues (Mauritius) 612 Romania 710 Rota, Northern Mariana Islands (U.S. Possession) See DMM 608 Russia 713 Rwanda 717 Saba (Netherlands Antilles) 650 Sabah (Malaysia) 593 Saint Bartholomew (Guadeloupe) 466 Saint Christopher (St. Kitts) and Nevis 720 Saint Croix, U.S. Virgin Islands See DMM 608 Saint Eustatius (Netherlands Antilles) 650 Saint Helena 723 Saint John, U.S. Virgin Islands See DMM 608 Saint Kitts (St. Christopher and Nevis) 720 Saint Lucia 725 Saint Maarten (Netherlands Antilles) 650 Saint Martin (Guadeloupe) 466 Saint Pierre and Miquelon 728 Saint Thomas, U.S. Virgin Islands See DMM 608 Saint Vincent and the Grenadines 730 Saipan, Northern Mariana Islands (U.S. Possession) See DMM 608 Salvador (El Salvador) 397 Samoa, American (U.S. Possession) See DMM 608 San Marino 733 Santa Cruz Islands (Solomon Island) 765 Sao Tome and Principe 737 Sarawak (Malaysia) 593 Sark, Channel Islands (Great Britain) 453 Saudi Arabia 739 Savage Island (Niue) (New Zealand) 656 Savaii Island (British) (Western Samoa) 870 Scotland (Great Britain and Northern Ireland) 453 Selangor (Malaysia) 593 Senegal 743 Serbia, Republic of 746 Seychelles 750 Sharja (United Arab Emirates) 844 Shikoku (Japan) 525 Siam (Thailand) 807 Sierra Leone 753 Sikkim (India) 497 Singapore 756 Slovak Republic (Slovakia) 759 Slovenia 762 Society Islands (French Polynesia) 431 Solomon Islands 765 Somali Democratic Republic (Somalia) 768 Somalia 768 Somaliland (Somalia) 768 South Africa 769 South Australia (Australia) 249 South Georgia (Falkland Islands) 412 South Korea (Korea, Republic of) 543 South—West Africa (Namibia) 638 Spain 773 Spitzbergen (Norway) 668 Sri Lanka 776 Ste. Marie de Madagascar (Madagascar) 587 Sudan 779 Suriname 782 Suwarrow Islands (New Zealand) 656 Swain's Island, American Samoa (U.S. Possession) See DMM 608 Swan Islands (Honduras) 485 Swaziland 785 Sweden 788 Switzerland 791 Symi (Greece) 457 Syrian Arab Republic (Syria) 795 Tahaa (French Polynesia) 431 Tahiti (French Polynesia) 431 Taiwan 798 Tajikistan 801 Tanzania 804 Tasmania (Australia) 249 Tchad (Chad) 340 Thailand 807 Thursday Island (Australia) 249 Tibet (China) 346 Tilos (Greece) 457 Timor (Indonesia) 501 Tinian, Northern Mariana Islands (U.S. Possession) See DMM 608 Tobago (Trinidad and Tobago) 816 Togo 810 Tokelau (Union) Group (Western Samoa) 870 Tonga 813 Tongareva (New Zealand) 656 Tori Shima (Ryukyu Islands) (Japan) 525 Torres Island (Vanuatu) 853 Trans—Jordan (Hashemite Kingdom) (Jordan) 528 Transkei (South Africa) 769 Trengganu (Malaysia) 593 Trinidad and Tobago 816 Tripolitania (Libya) 568 Tristan da Cunha 819 Trucial States (United Arab Emirates) 844 Truk (Chuuk) (Micronesia) See DMM 608 Tuamotou (French Polynesia) 431 Tubuai (French Polynesia) 431 Tunisia 821 Turkey 825 Turkmenistan 828 Turks and Caicos Islands 832 Tutuila Island, American Samoa (U.S. Possession) See DMM 608 Tuvalu 835 Uganda 837 Umm Said (Qatar) 704 Umm al Quaiwain (United Arab Emirates) 844 Ukraine 840 Union Group (Western Samoa) 870 United Arab Emirates 844 United Kingdom (Great Britain) 453 United Nations, New York See DMM 608 Upolu Island (Western Samoa) 870 Uruguay 847 Uzbekistan 850 Vanuatu 853 nVatican City 856 Venezuela 860 Victoria (Australia) 249 Vietnam 863 Virgin Islands U.S. See DMM 608 Wake Island (U.S. Possession) See DMM 608 Wales (Great Britain and Northern Ireland) 453 Wallis and Futuna Islands 867 Wellesley, Province (Malaysia) 593 West New Guinea (Indonesia) 501 Western Australia (Australia) 249 Western Samoa 870 Yap (Micronesia) See DMM 608 Yemen 873 Zafarani Islands (Spain) 773 Zambia 876 Zanzibar (Tanzania) 804 Zimbabwe 880

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